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Everything you always wanted to know about Air Passenger Rights
but the airlines and the European Commission are afraid to tell you
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What will happen next? First, if national courts have stayed proceedings, these will be resumed in due course. Second, if the only dispute in a legal procedure is the validity of ‘Sturgeon’, airlines should behave like ladies and gentlemen and settle the passenger’s claim including interests and costs without further delay and ado. Third, in a normal world one would expect the airlines from now on to fully comply with the European Court’s ruling and pay air passengers compensation in case of a long delay.
The problem is, however, that the past years have shown that the world of airlines is not a normal world and that complying with the law does not seem to have a high priority in many airlines' board rooms. This is a matter of great concern, not only for passengers but also for the European Commission. Every day, the European rules on air passenger rights are obstructed and frustrated by airlines using their power and money to put off passengers.
My expectation for the near future is that some airlines will have enough of this and start developing business models that respect passengers and their rights in a proper and fair way. So much so that we will be able to distinguish between the good, the bad and the ugly airlines.
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Everything you always wanted to know about Air Passenger Rights
but the airlines and the European Commission are afraid to tell you
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